Frequently Asked Questions:
A British Shorthair.
A Bengal!
We accept most major credit cards (Visa, MasterCard, Discover, American Express), as well as Google Pay, Apple Pay and ShopPay. All transactions are secure.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the USPS website, or through the Shop app.
We offer a 30-day return policy for unworn, unwashed items. The customer is responsible for return shipment costs. To initiate a return, please email [ help@woshicat.com ], or respond to the order confirmation email from [ shop@woshicat.com ] for assistance.
Shipping times vary based on your location and the shipping method selected at checkout. Order processing and preparation can take 1-3 business days. Generally, standard shipping takes 3-7 business days through USPS.
If you need to change or cancel your order, please contact our customer service team by responding to the order confirmation email from [ shop@woshicat.com ] as soon as possible. We process orders quickly, so we may not be able to accommodate changes once an order is in progress.
We currently only ship within the United States! We hope to add international shipping in the future!
We provide a detailed sizing chart on each product page to help you choose the right size. If you are still unsure, feel free to reach out to our customer service team at [ help@woshicat.com ] for personalized assistance.
If you receive a damaged or incorrect item, please contact our customer service team at [ help@woshicat.com ], or respond to your confirmation email from [ shop@woshicat.com ], within 7 days of receiving your order. We will assist you in resolving the issue promptly.
We offer free standard shipping on orders over $75 USD within the United States.
If you believe your package is lost or stolen, please contact our customer service team. We will work with you and the shipping carrier to resolve the issue. We suggest contacting your neighbors and checking the surrounding area around your residence. If you are unable to find it, please contact your local post office. We are not able to contact your post office on your behalf. If these actions do not resolve your issue, please email the customer service team at [ help@woshicat.com ]. You can also respond to your order confirmation email from [ shop@woshicat.com ].
Stay updated on new arrivals by subscribing to our newsletter or following us on social media, where we regularly post updates. You can subscribe to our newsletter and/or follow us on [ IG/YouTube/Tiktok ] through the links in our website footer!
You can reach our customer service team via email at [ help@woshicat.com ]. You can also respond to your to the order confirmation email that you received from [ shop@woshicat.com ]. We are happy to help!
